The operator of the princedeligne.cz server is Hotel Prince de Ligne s.r.o., with its registered office at Zámecké náměstí 136, 415 01 Teplice, Company ID No.: 61326534, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, File 7048.

 

According to the Act on Sales Records, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received sales with the tax administrator online; in the event of a technical failure, this must be done within 48 hours at the latest, if the taxpayer registers sales at the given cash register in normal mode.

 

Accommodation Rules of Hotel Prince de Ligne s.r.o.

(hereinafter also referred to as the "hotel" or "accommodation provider")

 

operated by:

Hotel Prince de Ligne s.r.o.
Company ID: 61326534
VAT ID: CZ61326534
with its registered office at Zámecké náměstí 136, 415 01 Teplice

 

1. Conditions for concluding an accommodation contract

 

1.1 Accommodation of guests at the Prince de Ligne Hotel is provided on the basis of an accommodation contract concluded in accordance with the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which the Prince de Ligne Hotel (hereinafter also referred to as the "accommodation provider") provides the guest with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in a facility designated for this purpose, and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for accommodation and related services within the period specified in these accommodation rules (hereinafter also referred to as the "contract").

 

1.2 The accommodation contract is always concluded in writing. At least a written confirmation of the order or reservation is sufficient to comply with the form requirement.

 

1.3 The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules and the accommodation provider's price list. If the accommodation contract stipulates something other than these accommodation rules and/or the accommodation provider's price list, the accommodation contract shall apply.

 

1.4 If the guest fails to comply with the obligations arising from the accommodation contract and the attached accommodation rules and/or the accommodation provider's price list, or otherwise violates good manners in the hotel (hereinafter referred to as "misconduct"), the accommodation provider is entitled to terminate the accommodation contract before the expiry of the agreed period, even without a notice period, if the guest has been notified of their misconduct by the hotel in accordance with the provisions of Section 2331 of the Civil Code.

 

2. Conclusion of the contract, reservation

 

2.1 The guest is obliged to make a written booking with the accommodation provider or to make a reservation by telephone and then confirm this in writing with the accommodation provider. A written reservation or confirmation of a telephone reservation in accordance with the previous sentence means an order made using the reservation form, by email to the accommodation provider's address info@princedeligne.cz or by post sent to the address of the hotel and/or operator stated in the header of these accommodation rules.

 

2.2 As soon as the accommodation provider receives a written order or written confirmation of the reservation from the guest, they shall issue the guest with a pro forma invoice for a deposit of 30% - 50% of the estimated price of the accommodation, which shall be sent to the guest at the address provided by the guest in the order in accordance with point 2.1 of this article. The guest is obliged to pay the deposit within the deadline and according to the conditions specified in the advance invoice. A deposit is not required only in the case of stays booked seven or fewer calendar days before the requested date of arrival. In such a case, the full price of the accommodation is paid at the time of arrival.

 

2.3 The accommodation contract is concluded upon the cumulative fulfilment of two conditions, namely the delivery of a written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives from the guest the amount representing the advance payment for the accommodation or the price of the accommodation in cases where, according to paragraph 2.2 of this article, no advance payment is required. 

 

3. Cancellation of the reservation, withdrawal from the contract before arrival, failure to arrive for accommodation

 

3.1 If the guest fails to pay the deposit in accordance with Article I, paragraph 2.2 properly and/or on time, the accommodation reservation shall be cancelled upon the expiry of the due date of the advance invoice.

 

3.2 The guest is entitled to withdraw from the accommodation contract before the date of arrival, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the amount of the advance payment, with the cancellation fee rate being determined as follows:

 

Time of delivery of the withdrawal to the accommodation provider (in calendar days)	Cancellation fee rate (in %)
60 days or more before the planned arrival date	0% of the advance payment
24 hours before the planned arrival date	100% of the advance payment

 

3.3 If the guest does not arrive to use the accommodation within 24 hours of the agreed arrival date, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee of 100% of the advance payment. This does not apply if the customer notifies the accommodation provider of a later arrival in advance, but no later than 1 day before the planned arrival date, by telephone or in writing. The conditions set out in Article 2, paragraph 2.1 of these accommodation rules shall apply mutatis mutandis to the form of notification.

 

4. Arrival at the hotel

 

4.1 The guest shall report their arrival to the authorised staff at the hotel reception.

 

4.2 At the reception desk, the guest shall present their identity card, passport or other proof of identity (e.g. residence permit), which the authorised employee of the accommodation provider shall use to verify the guest's identity. The guest shall confirm the accuracy of their personal data and the length of their stay by signing the accommodation provider's guest book.

 

4.3 Unless otherwise agreed, accommodation for arriving guests is available from 2:00 p.m.

 

4.4 Upon arrival, the guest shall pay the balance of the accommodation price, i.e. the agreed accommodation price minus the advance payment made in accordance with Article 2, paragraph 2.2 of the accommodation rules. After payment of the balance of the accommodation price, the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay. The provisions of the last sentence of Article 2, paragraph 2.2 shall remain unaffected; in such a case, the accommodation provider shall issue the guest with a tax document confirming payment for the entire stay. 

 

4.5 Upon the guest's arrival, the accommodation provider is entitled to require the guest to pay a cash deposit of CZK 1,000 per room. The deposit is refundable upon departure, either in full or reduced under the conditions specified in Article 7 of these accommodation rules.

 

4.6 The authorised receptionist shall familiarise the guest with the accommodation rules no later than on the day of the guest's arrival.

 

4.7 The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to report their exact number upon registration.

 

4.8 The length of stay is agreed upon no later than upon the guest's arrival and is recorded in the accommodation register. The length of stay may only be extended with the consent of the accommodation provider and must be documented in the accommodation register.

 

4.9 The guest hereby grants the accommodation provider consent to process and store their personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests in accordance with Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. The specific obligations of the guest and the accommodation provider regarding the keeping of the register or house book are set out in the above-mentioned legal regulations.

 

5. General rules of accommodation

 

5.1 The guest has the right to use the space reserved for their accommodation, as well as the common areas of the hotel and to use the services associated with the accommodation.

 

5.2 Upon arrival, the guest will receive a key or magnetic or chip card for their room and for the hotel entrance (hereinafter collectively referred to as "keys"). The guest is obliged to prevent the loss, destruction or damage of these keys, as well as to prevent access to the keys by third parties who are not direct participants in the relevant accommodation contract agreed between the guest and the accommodation provider. Any penalties for loss, destruction, damage or access to the keys in accordance with the previous sentence are set out in the accommodation contract.

 

5.3 The guest is obliged to:

•  familiarise themselves with the accommodation rules and comply with them;
•  pay the price for accommodation according to the valid price list;
•  properly use the premises intended for accommodation, maintain order and cleanliness in all areas intended for accommodation;
•  ensure that the premises intended for accommodation are kept clean;
•  protect the equipment in the accommodation areas against damage;
• immediately report any damage or harm caused by the guest or persons staying with them in the hotel premises;
• behave in such a way as not to disturb other persons with excessive noise between 10 p.m. and 7 a.m.;
• when leaving the room, close the water taps, turn off the lights, switch off electrical appliances that are not in use during the guest's absence, and close the windows;
• when leaving the hotel, return the room key to reception

 

5.4 Without the consent of the accommodation provider, guests are not permitted to:

• make substantial changes to the accommodation premises (move furniture, relocate equipment, etc.);
• remove any equipment or furnishings from the accommodation premises;
• use their own appliances in the accommodation premises, with the exception of small appliances used by the guest for personal hygiene and office work;
• to transfer the accommodation premises to another person;
• receive visitors in the accommodation premises; visitors must be duly recorded in the visitor's book and are only allowed between 10:00 and 23:00 with the consent of the accommodation provider; guests may only receive visitors in the common areas of the hotel;
• to list the address of the building with the accommodation as their place of business;
• place animals in the hotel premises. The owner of the animal is obliged, at the request of the accommodation provider's staff, to prove the animal's good health by presenting a valid vaccination certificate.

 

5.5 Furthermore, guests are not permitted to:

• carry weapons, ammunition and explosives or otherwise store them in a condition that allows their immediate use;
• possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicines prescribed to the guest by a doctor;
• smoke; this does not apply to areas designated for smoking and clearly marked with the appropriate symbol;
• use open flames

 

6. The accommodation provider's responsibility for the guest's belongings

 

6.1 If the guest so requests, the accommodation provider shall take cash, jewellery or other valuables into safekeeping. The hotel has the right to refuse to take items into safekeeping if they are dangerous or disproportionate in value and scope for the accommodation facility. The accommodation provider requires that items be handed over for safekeeping in a closed or sealed box.

 

6.2 Claims for compensation for damage to the guest's belongings may only be made within 15 days of the damage being discovered. No compensation will be paid if the damage was caused by the guest themselves or a person accompanying them.

 

6.3 If the guest leaves their belongings in the room after the end of their stay and the accommodation has not been paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After the accommodation debt has been paid, the accommodation provider will return the stored belongings to the guest.

 

7. Safety, guest liability for damage caused

 

7.1 The guest is obliged to familiarise themselves with the safety rules and evacuation plan in case of fire. This plan can be found in every hotel room and is available for inspection at the reception desk.

 

7.2 The guest shall behave in such a way as to avoid causing unjustified harm to the freedom, life, health or property of others.

 

7.3 If the guest causes damage to the accommodation provider's property through their actions, the damage shall be covered by the deposit paid in accordance with Article 4, paragraph 4.5 of the accommodation rules. If the damage exceeds the deposit, the guest is obliged to pay the difference to the accommodation provider.

 

8. Departure from the hotel

 

8.1 The guest is obliged to leave the room where they are accommodated by 12:00 noon.

 

8.2 The guest shall lock the room and leave the keys at the hotel reception, unless otherwise agreed.

 

9. Information on the handling of personal data

 

9.1 The accommodation provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation 

 

9.2 For the purpose of accommodation, the following personal data is processed: name, surname, date of arrival, date of departure, permanent address, date of birth, travel document number (passport), nationality, visa validity, visa number and purpose of stay, based on information obtained from the guest.

 

9.3 The accommodation provider will process personal data manually and automatically directly through its authorised employees and also through processors authorised by the accommodation provider on the basis of personal data processing agreements. 

 

9.4 A list of entities/categories of recipients to whom the guest's personal data may be disclosed can be found at https://princedeligne.cz/gdpr.

 

9.5 The accommodation provider will process personal data for a period of 6 years.

 

9.6 The guest has the right to access their personal data processed by the accommodation provider, to correct or delete it, or to restrict its processing, and the right to object to its processing.

 

9.7 The guest also has the right to obtain from the accommodation provider personal data concerning the guest that the data subject has provided to the accommodation provider. Upon the guest's request, the accommodation provider shall provide the data subject with the data without undue delay in a structured, commonly used and machine-readable format or, at the guest's request, provide it to another clearly designated controller. This right does not apply to personal data that is not processed automatically.

 

9.8 If the guest believes that their personal data is being processed unlawfully, they may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

 

9.9 Contact details Hotel Prince de Ligne s.r.o., Zámecké náměstí 136, 415 01 Teplice. Company ID: 61326534

 

These Accommodation Rules came into force and effect on 1 January 2018.